Privacy Policy
We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our TripVilla or services. By accessing or using our TripVilla, you consent to the practices outlined in this Privacy Policy.
Information We Collect:
1. Personal Information:
- When you make a booking or register an account on TripVilla, we may collect personal information such as your name, email address, phone number, and billing details. We only collect the necessary information required for providing our services.
2. Payment Information:
- When you make a payment on TripVilla, we may collect and store your payment card details. However, we do not store any payment card information on our servers. All payment transactions are processed through secure payment gateways.
3. Booking Information:
- We collect information related to your bookings, including travel preferences, flight details, accommodation details, and any special requests or requirements you may have. This information helps us customize our services to meet your specific needs.
4. Log Data:
- When you access TripVilla, our servers may automatically collect certain information, such as your IP address, browser type, referring/exit pages, and the date and time of your visit. This information is used to analyze trends, administer the site, and gather demographic information. It is anonymized and does not personally identify you.
How We Use Your Information:
1. Provide and Improve Services:
- We use your personal information to facilitate and process bookings, provide customer support, and enhance the quality of our services. This includes sharing your information with relevant travel suppliers, such as airlines and hotels, for the purpose of fulfilling your bookings.
2. Communication:
- We may use your contact details to send you important updates regarding your bookings or to respond to your inquiries. We may also send you promotional offers, newsletters, or other marketing communications if you have opted-in to receive them. You can unsubscribe from such communications at any time.
3. Legal Compliance:
- We may use your information to comply with applicable laws, regulations, and legal processes, as well as to protect our rights, property, and safety, or those of our users.
Information Sharing and Disclosure:
- We may partner with third-party service providers who assist in delivering our services, such as payment processors, customer support providers, and marketing agencies. These third parties have access to your information only to the extent necessary to perform their functions and are obligated to maintain its confidentiality.
2. Compliance with Law:
- We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or government agency’s lawful request.
Data Security:
We implement appropriate technical and organizational measures to safeguard your personal information and protect it from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.
Changes to this Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Privacy Policy on our Trip Villa. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us:
If you have any questions or concerns regarding our Privacy Policy or the handling of your personal information, please contact us at support@tripvilla.com.